Shipping & Order
How do I Place an Order on Your Website?
With just a few simple clicks, you can place an order.
- ● Choose the clock that best matches your need.
- ● Click on the “Add to Cart” or “Buy It Now” buttons.
- ● Then proceed to the payment page.
- ●Fill out the shipping form below and then tap on “Continue” or click on the “PayPal” tab for payment.
- ●Once you’ve completed your payment, the preparation process will start.
Do You Offer Free Shipping?
Free shipping is available for the USA, EU, and Canada for all of our products.
How Long Will It Take to Receive My Order?
We usually prepare and ship our stock products within 3 business days of receiving the order. But, for customized products, it may take up to 15 days to prepare them.
How can I Track My Order?
We email our customers the tracking number for their order once it has been shipped. This tracking number allows customers to track their order and see its location instantly.
How Much Does Delivery Cost?
No delivery fee is charged for orders to the United States, Canada, and European Union member countries. However, different shipping fees apply for regions outside of these areas depending on the size of the product.
I did not Receive My Order
If your product is lost or damaged during the shipping process, our customer service will contact you to arrange for a replacement product.
Do You Offer International Shipping?
We offer international shipping, but we do not offer free shipping outside of the United States, Canada, and European Union countries.
How do I Contact Customer Support for Modern Wall Watches?
You can contact us 24/7 at the following:
Email: info@mclocks.store
Phone: +1 661 888-80-50
Can I Exchange a Product for a Different Size or Color?
You can request a product exchange due to reasons such as color or size, but in such cases, the shipping fee will be paid by the buyer.
Return & Cancellation
Can I get a Refund if the Product I Received is Defective?
If your product is defective or faulty, you can return it within 14 days. To make a return, the product must be unused and in its original packaging. You need to contact Mclocks for the return process. Once your return has been received, you will receive your payment immediately.
Can I Cancel My Order?
Once you place an order, we cannot accept cancellations without a valid reason. However, the Mclocks team will get in touch with you to discuss the details of your request. During this process, you can inform us of any changes you would like to make.
Can I Return My Order After Receiving It?
You can return your order within 14 days of receiving it as long as it meets the following conditions:
- ● The item is in the same condition that you received it, unused, with tags, and in its original packaging.
- ● You have the receipt or proof of purchase.
- ●Custom products cannot be returned.
Can I Cancel My Order After It Has Been Placed?
Each order is custom-made based on the customer's requests, and production begins immediately after the order is placed. Therefore, it is not possible to cancel an order once it has been made.
Payment
Which Payment Methods Do You Accept?
We accept all major credit cards. Additionally, you can make payments with PayPal and Apple Pay.
Are My Payment Information Secure?
When you visit our payment page, you will see a key or lock icon on the bottom line of your browser. This means that any information you provide, including personal and credit card details, is encrypted and protected from third-party access. Credit card information is also encrypted and not stored in the website's system.
Products
Can I Customize or Personalize a Modern Wall Watch?
We provide various choices for colors and sizes of the watch body and its components. However, if you would like a custom size and color design, you can contact us at info@mclocks.store or via phone at +1 661 888-80-50.
What Makes Your Modern Wall Watches Unique?
Our products are made of single-piece stainless steel and designed with a premium finish. The modern design of our watches allows them to exhibit the entire wall, resulting in a sleek and elegant appearance. Our clocks resemble artistic masterpieces on the wall, creating a sophisticated atmosphere.
What Type of Movements Do Your Modern Wall Watches Use?
Quartz watches measure time using the vibrations of a quartz crystal. With the help of electronic circuits and a motor, the crystal vibrations are measured regularly, ensuring extremely accurate timekeeping.
What Materials Are Modern Wall Watches Made of?
Mclocks wall clocks are crafted from durable stainless steel and feature wooden pendulum parts made from walnut. Our desk clocks, on the other hand, are made using a combination of fiberglass, stainless steel, and walnut wood. Both wall and desk clocks are equipped with the Quartz Regal mechanism, which operates silently and with high torque for accurate timekeeping.
What Sizes Are Your Modern Wall Watches Available in?
- We offer various wall clock models, including Timeless, Eternal, and Massive Indicators in standard sizes of 23.6" / 60 cm, 35.4" / 90 cm, and 43.3" / 110 cm.
- Our Timeless Large model is available in nine different sizes ranging from 120 cm / 47.2" to 200 cm / 78.74".
- For desk clocks, we have Endless with a diameter of 32 cm / 12.59" and a width of 6 cm / 2.36",
- Atom 50 with a diameter of 50 cm / 19.68" and a height of 58 cm / 22.8", and Atom 35 with a diameter of 35 cm / 13.77 inches and a height of 43 cm / 16.9". In addition, we have other wall clock models, including Serenity, Infinity, and Orbit, in sizes of 11.81" / 30 cm and 17.71" / 45 cm. Our Compass model is available in sizes 24", 35", 47", and 71".
How Long Do the Batteries in Your Modern Wall Watch Last?
We recommend using alkaline batteries for our clocks. To ensure that the clock operates properly, it is necessary to replace the batteries once every 12 months.
What is the Accuracy of Your Modern Wall Watches?
Our wall clocks and desk clocks have high-torque quartz mechanisms. These mechanisms operate more accurately than standard quartz mechanisms and may typically fall just a few seconds behind in one month.
Do Your Modern Wall Watches Have a Silent Movement?
Yes, all of our wall clocks are silent.
Do You Offer any Promotions or Discounts?
Instant discounts on our products are displayed on our website. The discounts applied to our products are specific to each item and may vary.
Do you Offer Gift Wrapping Services?
We package our products using our standard packaging methods. Additionally, if you contact our customer service and provide detailed information about how you would like your gift wrapping to be done, we will do our best to assist you.
How can I Leave Feedback or Review a Product?
Under each product page, there is a feedback section where customers can share their reviews. You can click on the "Write a Review" button in this section to share your own feedback and comments.
Do You Have Wholesale Service?
We offer wholesale services. You can contact us via info@mclocks.com for more information. We will respond to your messages within 12 hours.
Maintenance
Do Your Modern Wall Watches Require any Maintenance?
Compared to other clock mechanisms, quartz mechanisms require low maintenance. Generally, minimal maintenance, such as changing the battery and occasional cleaning, is sufficient. However, if any issues arise, professional clock repair services should be sought.
How do I Care for My Modern Wall Watch?
To maintain your quartz watch, change its battery every 1-2 years, protect it from extreme conditions, clean it regularly, and take it to a professional watchmaker every 3-5 years for maintenance and lubrication.
Can I Purchase Replacement Parts for Modern Wall Watches?
All designs of our clocks are unique and created by our team. If you wish to purchase spare parts for our clocks, please contact our customer representatives via email at info@mclocks.store or by phone.